Terms & Conditions

General notice:

Karmaeco operates within Federal and State Government Legislation. Should government laws change on short notice affecting tours, Karmaeco will need to cancel tours on short notice. Please advise current contact details upon booking. Karmaeco will not grant refunds due to guests being unable to make the boat departure due to cancelled flights or other travel restrictions.. Guests book at their own risk, should there be travel restictions in place for Queensland, Australia, guests’ place of origin or any area required to travel through. Karmaeco highly recommends travel insurance, see more details below.

Cancellations and Booking Terms:

Bookings will be confirmed upon payment of a non-refundable deposit. Balance payments to be made in full no later than 30 days before charter commencement. Once balance payment has been made, and within 30 days of departure date, will result in forfeit of Full Charter Price. We highly recommend all charterers have travel insurance to protect against unexpected cancellations. Please consult with Karmaeco in regards to inclusions, itinerary and cabin/bedding configuration prior to paying a deposit.

Cancellation 60 days or less prior to departure will result in a fee of 50% of the ticket fee.
Cancellation 30 days or less prior to departure will result in forfeit of full trip fees.
Exemptions will be made in the event of transfer of ticket. Please discuss with one of our representatives.

Covid-19 Exception.

If State Government declares border closure a travel credit or refund will be arranged for you.

Cancellation Cover:

Please advise current contact details upon booking. We recommend taking Travel Insurance to cover for flight delays, etc. and to inform themselves of travel agents Cancellation terms. Karmaeco makes no claim if tours are cancelled by Karmaeco itself. Guests need to be aware that most travel agents charge a fee for any Cancellation to cover some or all of their expenses and services.

Travel Insurance:

Karmaeco strongly recommends that guests have travel insurance to cover valuable items, eg. Cameras, Luggage; to protect against unforseen flight or coach cancellations, road closures or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time; to cover medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands, including emergency air evacuation, to cover against an emergency where you need to return home urgently.

Liability:

Boat travel, sailing, snorkelling, bushwalking and water sports involve hazards. Inherent risks include, but are not limited to: drowning, slipping, falling while on board, injuries occurring while getting on or off a boat, and other perils of the sea; all of which can result in serious injury or death. Whilst Karmaeco and staff make every effort to safeguard guests we cannot be responsible for any damage, personnel injury or loss due to the actions of passengers. Passengers entering the water do so at their own risk and the owners or crew of the vessel will not be liable for any personnel injury, medical evacuation, illness, death or any other consequence whatsoever of passengers. Guests should be aware that dangerous jellyfish live in the Whitsunday waters. Life jackets and protective snorkel suits are provided free of charge for the duration of the tour. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process releasing Karmaeco from any liability. Karmaeco has the applicable insurance to cover public liability.

Itineraries and Weather:

The Operator reserves the right to alter the tour or the itinerary of any of its tours if necessary. The Operator will always consider the safety of guests and staff first. We do not cancel tours due to clouds or strong winds. The Whitsundays is deemed partially smooth waters and tours will only be cancelled if the Regional Harbour Master closes the area due to gale warnings (storms).

Inclusions:

Accommodation as on ticket booked. Please note boat accommodation standards are different from land accommodation standards. All meals, linen, bath towels, snorkel mask, snorkel, snorkel suit, all fees & levies, supervised use of watersports equipment aboard. Please note, the main part of our product is the boat tour (vessel, qualified crew, National Park visit, onboard accommodation and catering). The crew can restrict snorkelling and other watersports to individuals or entire groups due to weather conditions, medical conditions, personal ability or conduct or the condition of the equipment.

Minimum Guest Numbers:

Were we do not meet the minimum number of guests to operate a service, it may therefore be necessary to cancel a scheduled departure and to offer an alternative tour of similar or higher standard, or alternatively full refund for that tour.

Guest Behaviour:

It is a condition of travel that guests follow crew directions and treat others aboard with courtesy and respect at all times. The skipper has the right to refuse or offload guests who reduce the enjoyment of the tour for others, or pose a risk to their own or others safety. All associated costs of removal will be borne by the guest and no refund of ticket monies will be provided.

English Language Comprehension:

Guests will spend time sailing, snorkelling and swimming and it is critical for their safety that they follow the instructions from the crew. If customers cannot understand English, it is important that a companion travelling can speak english and translate for the non english speaking guest.

Children and Age Range Conditions - Karmaeco:

Ages 18-60ish; children 10 years and over can travel with an adult at full adult fares in private accommodation. All travellers above 10 years of age are welcome as long as they are in a physical fit state (can easily climb a ladder up and down, swim 50m, etc.). Summer days may be very hot & humid.

Disabilities, Pregnancy and serious Medical Conditions: See above Children & Age Range Conditions.

Please consult with Karmaeco prior to booking. Karmaeco Cancellation policy applies. Guests book at own risk, Karmaeco reserves the right to refuse guests unfit for boat travel, no refund given.